We needed some additional staff to fill some holes where we were lacking staff, as well as we needed to do an A/R work down.
Some of the roles that Expeditive filled for us were handling billing functions. We had a couple of people who were doing follow-up and collections for us. We had someone who was doing cash posting for us. Expeditive also provided a person for us who worked down in pharmacy inputting pharmacy charges.
Each individual that they sent me for that first project performed well beyond my expectations. Everybody that Expeditive sent was very professional. They were very knowledgeable in the business. When they came on board, they didn’t need a lot of leadership at all. They managed to just dive right in and get the job done because they pretty-much already knew what needed to be done; it was just a matter of learning the system and most of them already knew the system we were using, so that was a plus in their favor and my favor, so it was a win/win, and they managed just to excel in every role. Permanent staff at this particular client’s site; they just loved the Expeditive folks. The Expeditive people got along with my staff, they worked well together and again, that was a win/win, but it was a win/win for Expeditive as well.
The second time I was using Expeditive was another project actually in New York City, and this particular client needed someone to come in and do an A/R work down, and they had quite a bit of old A/R sitting out there that basically needed to be cleaned up. I needed the people who were well-versed with government payers, Medicare, Medicaid, as well as commercial and managed care payers, and they were able to provide me with a really good team to put in place. They managed to collect for me in a six month period about $6 million for us in that six-month time. That was definitely a win/win for my client as well as for myself, and as well as for Expeditive.
The other great thing that I like about Expeditive is that once they supply me with staff, if one of my staff is one of the staff that they have supplied me with and is not working out for whatever reason, all I have to do is call Expeditive and they say “not a problem, We’ll have them out of there today and we’ll have you someone new in there.” Don’t even blink an eye and they’ve got it taken care of.
Expeditive’s focus is giving you quality people and giving you quality work and making sure that everything gets done and that you’re satisfied when the project is up, and that’s one of the things I liked about working with Expeditive: that they do their best to take care of their clients and they’ve always been that way with me.